Return Policy

Return & Refund Policy

At Revvo Marketplace, we want every buyer to receive exactly what they ordered. This policy explains what happens when something goes wrong.

Buyer Protection Guarantee

Every order placed on Revvo Marketplace is covered by our Buyer Protection Guarantee. If the part you receive is wrong, faulty, or does not match the listing description, you are entitled to a replacement or a full refund.

How to Return a Part

You have 48 hours from the time of collection or delivery to report a problem. To raise a dispute, log into your account, go to your order history, find the order and click Report a Problem. Upload clear photos showing the part you received compared to what was listed. We will notify the seller immediately.

What Happens Next

The seller has 24 hours to respond with a resolution. They must either replace the part or issue a full refund. If the seller does not respond or refuses without valid reason, Revvo Marketplace will issue your refund from the payment being held in escrow. All payments are held for 3 days after confirmed collection or delivery specifically to protect you in this situation.

What Is Not Covered

Parts that were accurately described but do not fit your vehicle due to an error on your part are not covered. Damage caused during installation by you or a third party is not covered. Disputes raised more than 48 hours after collection or delivery are not covered. Transactions conducted outside the Revvo Marketplace platform are not covered.

Safety-Critical Parts

For brakes, steering, and suspension parts, we strongly recommend having the part inspected by a qualified mechanic before installation. Revvo Marketplace is not liable for vehicle damage or injury resulting from incorrect installation.

Escalation

If a dispute cannot be resolved between you and the seller within 48 hours, Revvo Marketplace will make a final decision based on the evidence provided. This decision is binding on both parties.